General legislation

Pursuant to the Consumer Code (Legislative Decree 6 September 2005, n.206 and subsequent amendments), the buyer is granted a period of fourteen (14) calendar days starting from the day of delivery of the product to exercise his right to withdrawal, without it being necessary to indicate a reason, and without incurring costs other than those provided for in article 56, paragraph 2, and in article 57 of the Consumer Code.

Instructions for withdrawal

The products must be returned with all the labels and films attached, original packaging and accessories received with the order. The products must not be worn, washed or altered and must not show any signs of wear. All products must be returned together with their original box which is considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.

In the event of exercising your right of withdrawal, the Seller has the right not to accept the return of products that have been altered in their essential and qualitative characteristics. Received the return request, exclusively at the dedicated address. Via della Boscaiola 14, 20159 Milan (MI) and after the opening of the file, JayJes will arrange, at the expense of the buyer, as per the regulations, for the collection of the goods returned through his courier.

The refund will be made when the goods have returned to our warehouses and after checking their state of integrity. Whatever the payment method you use (credit card, PayPal), the refund will be made WITHIN 14 DAYS from the date of receipt of the return. The timing for the refund of the amount depends on the payment method you used.